Prime Gift Essentials uses multiple warehouses to ensure that our customers always find what they are looking for an have the best choices available.

Our delivery is calculated by the total value of the order before discount. These prices are for UK deliveries only. If you require a delivery outside of the UK, please contact your PGE Representative or email

The timescales are for delivery only. Dispatch is between 1-3 working days on most items. Some personalised items can take longer before dispatch. Each item is carefully inspected for accuracy and condition before dispatch. If it is not up to our high standard, then the item will not leave our hands. If you have not received dispatch notification after 5 clear working days, please contact your PGE Sales Representative or email

We always do our best to ensure that our customers are kept informed regarding their orders and will contact you as soon as humanly possible, by the easiest method of contact, if there are any issues with your order.

If an item is Out of Stock, we aim to have it back in stock within 1-2 weeks. This is not always possible due to supplier issues or events outside of our control. If you wish to be notified when an item is back in stock, please enter your email address on the product page and we will inform you as soon as it is available to order again. We do our best to ensure that our stock is always kept up to date but on occasion, there may be an item that gets missed. Once an order is placed, we will check the stock levels and inform our customers if an item is out of stock. You will then have the option to wait for it to be back in stock or we will issue a full refund.

Royal Mail 48 Hour Delivery

Orders below £6.99 – £3.00

Orders between £7.00 to £14.99 – £4.50

Orders between £15.00 to £39.98 – £7.00

Various Services – Please ask for details

Orders over £39.99 – £8.50